Rationale for Recording
The day to day business of BLT Driver Training involves dealing with vulnerable and older clients of our charity as well as those who may be booking driver training or assessments through our driver training business.
In both cases it is important that the information gathered by BLT Driver Training to carry out its charitable or business functions is accurate and complete. With written or on-line applications this is straightforward, this is less so with telephone calls which can be affected by technical issues as well as human misunderstanding or mishearing.
To ensure BLT Driver Training has the ability to deliver any contract properly, in-line with agreements and to ensure that charity and business client information is accurate, BLT Driver Training records all incoming telephone calls.
It is also important to ensure that the service given to callers by BLT Driver Training staff and volunteers is of the highest standard. It is equally a responsibility of BLT Driver Training to safeguard its staff from inappropriate, threatening or verbally aggressive behaviour occasionally experienced from callers.
Call are recorded in line with GDPR requirements and specifically for the following permitted purposes;
- Recording is necessary for public interest purposes
- Recording is essential for the protection of one or more participants
- Recording is legitimately in the interest of the recorder
Data Management
All callers to BLT Driver Training are greeted by a message stating that the call will be recorded.
All incoming telephone calls are recorded automatically and retained digitally within BLT Driver Training’s secure telephone system.
Recordings are automatically deleted after 90 days unless they are required for one or more of the purposes shown above. Such purposes may include;
- Doubt or disputes concerning contracts, including terms, conditions or agreements
- Unacceptable behaviour by BLT Driver Training staff, contractors or clients
- Where it is required by law including being part of a police investigation
- Where it is needed to support or defend court proceedings or litigation
Such retained calls will only be held for the period of time necessary to fulfil the reason for its retention after which it will be deleted.
Updated June 2025